Customer Protections
Order cancellation and refund guidelines
Understand our transparent procedures for order cancellations, prepaid refunds to original payment sources, and eligible return conditions.
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Workflow
How cancellations and refunds are processed
01
Submit cancellation request
Request order cancellation directly through your customer account or via support before dispatch occurs.
02
Dispatch verification
Once dispatched, perishable fresh items and immediate delivery orders become non-cancellable per retail policy.
03
Prepaid refund initiation
Approved refunds for prepaid orders are initiated back to the original payment source within standard banking days.